FAQ

We specialize in a wide variety of fabrics perfect for creative projects, including:

• Curtain Fabric
• Denim
• Double Gauze
• Fat Quarters
• Flannel
• Fleece
• French Terry
• Halloween-themed fabrics
• Hessian
• Interfacing
• Jacquard
• John Louden fabrics
• Lace
• Leatherette Fabric
• Licensed fabrics
• Linen
• Lining
• Modal
• Muslin
• Net fabrics

Yes! We cater to creators of all skill levels, from professional fashion designers to crafting enthusiasts just starting their creative journey. Our product descriptions include information about fabric characteristics and suggested uses to help you select the perfect materials for your project.

Currently, we focus on providing high-quality fabrics at accessible prices. While we don’t offer a formal sample program, our detailed product descriptions and quality images help you make informed decisions. We stand behind the quality of all our fabrics.

You can create an account during the checkout process. Having an account allows you to track orders, save your preferences, and enjoy a faster checkout experience for future purchases.

We process orders quickly to ensure timely delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

Click on the “Forgot Password” link on the login page, and we’ll send password reset instructions to your registered email address.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are never stored on our servers.

Payment declines can happen for various reasons, including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and try again, or contact your financial institution if the issue persists.

We proudly ship to creators across the globe, with the exception of select remote areas in Asia and other hard-to-reach locations. All orders are dispatched from our headquarters in Glendale, Arizona.

We offer two shipping methods to fit your project timeline and budget:

We carefully handle every order with attention:

• Order Processing: 1-2 business days
• Fabric Selection & Quality Check: Our team hand-picks and inspects each fabric
• Careful Packaging: Your materials are securely prepared for shipment

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey to your doorstep.

Both DHL/FedEx and EMS will typically leave a notice and attempt redelivery. You can also arrange for pickup at their local facilities using your tracking information.

Currently, we focus on providing reliable standard and free shipping options to keep our fabric prices accessible while maintaining quality service. We don’t offer expedited shipping at this time.

We accept returns within 15 days of receipt. Items must be in original condition with tags attached. Please visit our Returns Policy page for detailed information about return shipping procedures.

Contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.

Customers are responsible for return shipping costs unless the return is due to our error or defective products. Please refer to our complete Returns Policy for specific details.

Once we receive your returned items, we process refunds within 5-7 business days. The time it takes for the refund to appear in your account depends on your financial institution.

We’re committed to providing competitive pricing on all our fabrics. For large quantity orders, please contact us directly at [email protected] to discuss potential volume pricing.

While we specialize in our curated collections, we’re always interested in hearing about your specific needs. Contact us with your custom fabric requirements, and we’ll let you know if we can accommodate your request.

Our dedicated customer service team is happy to help! Email us at [email protected] with any questions or concerns. We typically respond within 24 hours during business days.