Privacy Policy

Welcome to Ernst Fabric Store. We value the trust our global community of creators places in us, and we are committed to protecting your privacy with the same care and attention we devote to selecting our premium fabrics. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website curtainfabricshop.com.

By accessing or using our website, you consent to the practices described in this policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

Personal Information

We collect information that identifies you as an individual or relates to an identifiable individual, including:

• Contact Information: Name, email address, shipping address, and phone number
• Payment Information: Credit/debit card details, PayPal account information (processed through secure payment gateways)
• Account Information: Username, password, and preferences
• Transaction Information: Purchase history, order details, and billing information

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns, and referring URLs
• Location Data: General geographic location based on IP address

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Order Processing: To process and fulfill your fabric orders, including payment processing and shipping
• Customer Service: To respond to your inquiries and provide support
• Personalization: To tailor product recommendations and content to your interests
• Website Improvement: To analyze website performance and enhance user experience
• Marketing: To send promotional communications (with your consent where required by law)
• Security: To protect against fraudulent transactions and unauthorized access

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our website, conducting business, or servicing you (payment processors, shipping carriers)
• Legal Compliance: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Protection of Rights: To protect the rights, property, or safety of Ernst Fabric Store, our customers, or others

4. International Data Transfers

As we serve a global community of creators (with the exception of select remote areas in Asia and other hard-to-reach locations), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

5. Data Storage and Security

We implement appropriate technical and organizational security measures designed to protect your personal information, including:

• Industry-standard encryption technologies for data transmission
• Secure servers and regular security assessments
• Limited access to personal information on a need-to-know basis

Important: For your security, we never store your complete payment information on our servers. Your financial data is handled with the utmost confidentiality and protection through our secure payment processors.

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to know what personal information we hold about you
• Correction: The right to correct inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information
• Restriction: The right to limit how we use your personal information
• Portability: The right to receive your information in a structured, machine-readable format
• Objection: The right to object to certain processing activities
• Marketing Preferences: The right to opt-out of marketing communications at any time

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. These technologies help us:

• Remember your preferences and shopping cart items
• Understand how you interact with our website
• Personalize your experience with relevant fabric recommendations
• Improve our website functionality and performance

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods vary based on the type of information and the purpose for which it is processed.

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

At Ernst Fabric Store, we believe that protecting your privacy is as important as providing you with the finest materials for your creative projects. Thank you for trusting us with your information as we support your creative journey.

The Ernst Fabric Store Team