Our Commitment to Your Satisfaction

At Ernst Fabric Store, we understand that selecting the perfect fabric is essential for your creative vision. Just as we meticulously curate our premium fabric collection—from delicate Lace to durable Denim, luxurious French Terry to versatile Linen—we are equally dedicated to ensuring your complete satisfaction with every purchase.

We recognize that sometimes a fabric may not meet your specific project requirements. Our Returns & Exchanges policy is designed with our global community of creators in mind, offering a straightforward process to address your needs while maintaining the quality standards you expect from our curated collection.

Return & Exchange Eligibility

We Accept Returns & Exchanges For:

  • Items in original, unused condition with tags attached
  • Products with manufacturing defects or damage during shipping
  • Incorrect items received (different from what was ordered)
  • Returns initiated within 15 days of receiving your order

Condition Requirements:

  • Fabrics must be in their original condition, unwashed and uncut
  • Original packaging and tags must be intact
  • Proof of purchase (order number) is required

Non-Returnable Items

To maintain quality and safety standards, the following items cannot be returned or exchanged:

  • Cut Fabric – All fabric sold by the yard/meter (once cut to your specified length)
  • Fat Quarters – Pre-cut fabric pieces
  • Halloween Collection – Seasonal and licensed fabrics
  • Licensed Fabrics – Fabrics featuring copyrighted characters or designs
  • Clearance or Sale Items – Unless defective
  • Custom Orders – Specifically cut or special ordered fabrics

Note: This includes all fabric types in our menu such as Curtain Fabric, Denim, Double Gauze, Flannel, Fleece, Hessian, Interfacing, Jacquard, John Louden, Lace, Leatherette, Linen, Lining, Modal, Muslin, and Net fabrics once they have been cut to your specified measurements.

Return & Exchange Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Return/Exchange Request Template

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Ernst Fabric Store Team,

I would like to request a [return/exchange] for my order.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return/Exchange:
[Please describe the reason – defective, wrong item, etc.]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Specific product if exchanging] [ ] Store credit

Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
I confirm that the item(s) are in original condition with tags attached and packaging intact.

Thank you for your assistance,
[Your Name]

Step 2: Receive Return Authorization

Within 24 hours (during business days), we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization.

Step 3: Package and Ship Your Return

Securely package the items in their original condition and include:

  • Return Authorization Number clearly visible on the package
  • Original invoice or packing slip
  • All original tags and packaging

Step 4: Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping service.

Return Address:
Ernst Fabric Store – Returns
5611 North 61st Avenue
Glendale, US 85301

Refund Information

Refund Processing Time:

  • Once we receive your return: 3-5 business days for inspection
  • Refund processing: 5-7 business days after approval
  • Total timeframe: 8-12 business days from when we receive your return

Refund Methods:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your original payment method
  • PayPal: Refunded to your PayPal account
  • Store Credit: Issued immediately upon approval for future purchases

Important Note: Original shipping fees are non-refundable for changed mind returns. For exchanges, we’ll cover the shipping costs for the replacement item(s).

International Returns

As we serve creators worldwide (excluding select remote areas in Asia and other hard-to-reach locations), international customers are responsible for:

  • Return shipping costs and customs fees
  • Ensuring proper documentation for international returns
  • Marking the package as “Returned Goods” to avoid customs charges

Defective or Incorrect Items

If you receive defective fabric or incorrect items:

  • Contact us immediately at [email protected]
  • Include photos clearly showing the issue
  • We’ll provide a prepaid return label and expedite your replacement
  • Full refund available if replacement isn’t possible

Need Assistance?

Our dedicated customer service team is here to help with your return or exchange:

Email: [email protected]
Response Time: Within 24 hours during business days
Phone: [Will be provided in response to email inquiry]

At Ernst Fabric Store, we believe that your creative journey should be as smooth and inspiring as the fabrics we carefully select. We’re committed to resolving any issues promptly, ensuring you can continue creating with confidence and joy.

The Ernst Fabric Store Team