Our Commitment to Your Creative Journey

At Ernst Fabric Store, we understand that the perfect fabric is essential for bringing your creative visions to life. Just as we meticulously curate our premium collection—from delicate Lace to durable Denim, luxurious French Terry to versatile Linen—we are equally dedicated to ensuring a seamless experience from delivery to your final project completion.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Full tracking information provided
  • Insurance: Included for all shipments

Free Shipping

  • Available for orders of $50 or more
  • Carrier: EMS (Economy Mail Service)
  • Delivery Time: 15-25 business days after shipment
  • Tracking: Basic tracking available

International Shipping

We proudly serve creators worldwide, excluding select remote areas in Asia and other hard-to-reach locations. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. Our returns policy is designed with our global community of creators in mind, offering a straightforward process while maintaining the quality standards you expect.

Return & Exchange Eligibility

We Accept Returns & Exchanges For:

  • Items in original, unused condition with tags attached
  • Products with manufacturing defects
  • Items damaged during shipping
  • Incorrect items received (different from what was ordered)
  • Returns initiated within 15 days of receiving your order

Non-Returnable Items

To maintain quality and safety standards, the following items cannot be returned or exchanged:

  • Cut Fabric – All fabric sold by the yard/meter once cut to your specified length
  • Fat Quarters – Pre-cut fabric pieces
  • Halloween Collection – Seasonal and licensed fabrics
  • Licensed Fabrics – Fabrics featuring copyrighted characters or designs
  • Clearance or Sale Items – Unless defective
  • Custom Orders – Specifically cut or special ordered fabrics

This includes all fabric types such as Curtain Fabric, Denim, Double Gauze, Flannel, Fleece, Hessian, Interfacing, Jacquard, John Louden, Lace, Leatherette, Linen, Lining, Modal, Muslin, and Net fabrics once they have been cut to your specified measurements.

Return & Exchange Process

1 Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order at [email protected] with the following information:

  • Order number and date
  • Product(s) you wish to return/exchange
  • Reason for return/exchange
  • Preferred resolution (refund, exchange, or store credit)
  • Your contact information

2 Receive Return Authorization

Within 24 hours (during business days), we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization.

3 Package and Ship Your Return

Securely package the items in their original condition and include:

  • Return Authorization Number clearly visible on the package
  • Original invoice or packing slip
  • All original tags and packaging

4 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping service.

Return Address:
Ernst Fabric Store – Returns
5611 North 61st Avenue
Glendale, US 85301

Refund Information

Refund Processing Time

Once we receive your return:

  • 3-5 business days for inspection
  • 5-7 business days for refund processing after approval
  • Total timeframe: 8-12 business days from when we receive your return

Refund Methods

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your original payment method
  • PayPal: Refunded to your PayPal account
  • Store Credit: Issued immediately upon approval for future purchases

Important Note: Original shipping fees are non-refundable for changed mind returns. For exchanges, we’ll cover the shipping costs for the replacement item(s).

International Returns

International customers are responsible for:

  • Return shipping costs and customs fees
  • Ensuring proper documentation for international returns
  • Marking the package as “Returned Goods” to avoid customs charges

Defective or Incorrect Items

If you receive defective fabric or incorrect items:

  • Contact us immediately at [email protected]
  • Include photos clearly showing the issue
  • We’ll provide a prepaid return label and expedite your replacement
  • Full refund available if replacement isn’t possible

Need Assistance?

Our dedicated customer service team is here to help with your shipping, return, or exchange inquiries:

Email: [email protected]
Response Time: Within 24 hours during business days
Phone: [Will be provided in response to email inquiry]

At Ernst Fabric Store, we believe that your creative journey should be as smooth and inspiring as the fabrics we carefully select. We’re committed to resolving any issues promptly, ensuring you can continue creating with confidence and joy.

The Ernst Fabric Store Team